Frequently Asked Questions
Please read our product care instructions here to get the best wear out of your leggings.
Like all printing processes, colours vary from screen to print. Please keep this in mind. Our printer is setup to do bold / vivid imagery.
Yes there is an option to upload an additional image for the right leg on the design platform.
In order to create high quality prints we require images that are print ready quality. If you supply us with an image that is less then 150 DPI, the design platform will warn you and ask you to resubmit your artwork. Some artworks look fine with less pixels but others may look slightly pixelated.
Your design is completely up to you! You can use photos, drawings or artworks that you have made. Please remember that the responsibility is on you to have permission to use the imagery or artwork provided. We do not copy other legging designers, masterpiece artworks and so forth. Please see our terms and conditions for more information here.
Yes we offer design services for an additional cost. Please email us at email@example.com with more information about what you had in mind. We have helped businesses with uniforms, individuals make presents and so forth. You can also purchase stock images from websites such as Etsy to print on your leggings.
A couple things to keep in mind are:
- The 3D platform is a representation of the positioning of your design but it may vary slightly during production.
- If you supply us with a low resolution image (below 150 dpi) your leggings will also be low resolution. We can’t do
magic but some people don’t mind it!
- We print directly onto white fabric. If your design is light in colour your leggings may be opaque. This isn’t a problem if you are happy to wear appropriate underwear ;)
-We are sewing stretch lycra, so please allow up to 1cm movement on seams. This means we can’t guarantee matching up prints at the seam.
- Colours vary from screen to print but we can assure you that our printer is setup for deep / vivid colours.
Preferably upload an image that is 105cm heigh x 55cm wide and this is then wrapped around the leg. You can supply an image that is smaller and then this is repeated across the leggings.
Yes you can. All our leggings come with a default "Made for you" . With custom leggings you can adjust this for free and write a message like "Made for Sally" or "Made for you because your awesome!". For our range you can also customise the waistband for an additional $10. You can use up to 35 characters to write your message.
Please visit our sizing chart here for more information and advice.
We use Bright Lycra fabric that has 80% polyester for digital printing. For custom leggings we are also offering matt lycra fabric that offers greater breathability properties.
All our products are designed and quality checked in-house in our Melbourne studio in Australia. Manufacturing is completed offshore in China through a reputable supplier we have sourced.
Absolutely! Pins to Kill is based in Melbourne, Australia. We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact firstname.lastname@example.org and we will contact you regarding an alternative method to place your order!
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at email@example.com so we can urgently review the matter for you!
As your order is custom made just for you, we can't offer a refund on change of mind. So please design carefully. For more information please see our Return policy.
Yes we do. You can buy our gift vouchers here. Gift vouchers are a great way to allow your friends and family to pick out their favourite pair of leggings.
Please allow 8-10 working days for production before your leggings are shipped. All our leggings are printed and sewn in-house on demand. We also offer express production within 72hours if you are in a hurry. This is an additional $25 and can be selected at the checkout.
Orders within Australia are sent via Express Post for $9 or free for orders over $100. Some orders in Melbourne metro are sent via courier. Please allow 1-3 days depending on your location.
International orders are sent via DHL Global mail for $10 or free for orders over $100. Please allow 8-14 working days approximately for delivery with tracking available. Express International Shipping is available (2-5 days with tracking) and costs $25. Please select at checkout.
Yes we would be happy to help you out. Please fill out our enquiry form here and let us know what you had in mind and the total quantity.
We offer payment via credit card through our secure online merchant facility. If you wish to pay in another method please email us directly at firstname.lastname@example.org
You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery.
We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by Pins to Kill.
If you are unsure of the charges, please contact your local customs office to find out more information.
All our pricing is in Australian Dollars.
We noticed a few of our international friends didn't know what the word "Pins" means. In Australia it means legs. So now you have learnt an Australian word and you can help spread the word about Pins to Kill.